Terms of Service

CRM plans (CRM + Conversations, and plan upgrades) · Last updated 16 October 2026

These terms cover the CRM plans sold by Sales Systems Pros ("we", "us"). By buying a plan you agree to them.

1. What you get

• One CRM account under your own brand, with the modules included in the plan you bought. The CRM + Conversations plan includes contacts, tags, smart lists and deal pipelines, plus one inbox for texts, email, and Facebook and Instagram messages.
• Up to 5,000 contacts unless your plan says otherwise.
• The software is run and hosted by a third-party platform provider. We provide you access to it and handle your billing and account questions.

2. Self-serve

Plans are self-serve. Setup, builds, migrations, strategy and hands-on support are not included in the plan price. They're available separately, including our done-for-you Managed Sales System, which is sold under its own agreement. Billing and account questions go to Sales Systems Pros through salessystemspros.com.

3. Price and billing

• Your plan is billed monthly at the price shown at checkout, to the card you used, until you cancel.
• You can upgrade inside your account. The new plan price applies from the upgrade.
• Plans don't include any texts, calls or emails. Usage is paid separately from a prepaid wallet (see Usage rates below).
• We'll email you at least 30 days before any price change applies to you.

4. Usage wallet

• Texts, calls and emails are paid as you go from a prepaid wallet inside your account. We require a starting balance of $50 before you send.
• Auto-recharge is on: when your wallet drops below $20, your card on file is charged to bring it back up to $50. Keep it on, or sending stops when the balance runs out.
• Wallet balances are usage credit. They aren't refunded in cash.

5. Usage rates

Current rates for US and Canada:

A text segment is up to 160 characters, or 70 if it contains an emoji or special character. Carrier fees and text-registration (A2P 10DLC) fees are passed through as charged. Rates for other countries, phone numbers and optional features (such as AI features or WhatsApp) are shown in your account before you use them. We'll email you at least 15 days before any change to these rates applies.

6. Cancelling and refunds

• Cancel any time from the billing section inside your account. Cancelling stops the next charge. Your account stays open until the end of the period you've paid for.
• Plan payments are non-refundable once your account has been created, except where the law requires otherwise.

7. Your responsibilities

• Register your own business texting (A2P 10DLC) before sending texts to US numbers, and connect your own authenticated sending domain before sending email.
• Follow the laws that apply to you, including TCPA, CAN-SPAM, CASL and privacy laws, and the platform's acceptable-use rules.
• No purchased, rented or scraped lists. No unsolicited bulk messaging. No illegal, deceptive or harmful content.
• No reselling access to the platform.
• You own the data and content you put into your account, and you're responsible for it.

8. Suspension and closure

We may suspend or close an account, without refund, if a payment fails and isn't resolved, if you break section 7, if a carrier, email provider or the platform provider flags the account for abuse, or if the account puts other customers or our agency at risk. We'll email you when we do, where we reasonably can.

We may also stop offering the service or close our business, for any reason. If we do, your plan ends and no refunds are given, including for any unused part of a billing period. Unused wallet credit is usage credit only and is not refunded in cash. We'll email you before the service ends, where we reasonably can, so you can export your data.

9. Your data

You can export your contacts at any time. Export anything you need before you cancel. After an account closes, its data may be deleted and can't be recovered. Our Privacy Policy explains how we handle your details.

10. No warranty, limited liability

The service is provided "as is". We don't control the platform provider's uptime, features or changes. To the extent the law allows, our total liability to you is limited to the amount you paid us in the 3 months before the claim, and we aren't liable for lost profits, lost data or indirect losses.

11. Changes to these terms

We may update these terms. We'll email you about material changes at least 15 days before they apply to you.

12. Contact

Sales Systems Pros · salessystemspros.com